RETURN, CANCELLATION AND REFUND POLICY

Nimera Nutrition Pvt Ltd, a company incorporated under the laws of India, having its registered address at having its registered office at SF 475/2 Thondamuthur Road, Vadavalli, Coimbatore, Tamil Nadu State, India – 640046 (“Nimera”, “we”, “us” or “our”), manages and operates www.nimera.co.in and a mobile application under the brand name Nimera (collectively referred to as the “ Website”) where users can place orders to purchase the Products and/or Services offered by us listed/available on the Website (“User” or “Users” or “you”).

We aim to provide the best User experience to our Users beginning from placing order and/or booking an appointment to initiating a return. While transacting on the Website, you can expect a hassle-free experience in returning the Product and cancelling the Services that you have ordered/booked and can rely on us as your preferred shopping destination or Service location.

This return, refund, and cancellation policy (“Policy”), together with the Terms and Conditions [accessible at www.nimera.co.in] sets out Nimera’s procedures and policies in accepting: (a) Return, (b) Refund, and (c) Cancellation thereof. Any return or cancellation of Products or Services by you are subject to the terms and conditions set out under this Policy.

APPLICABILITY OF POLICY

A) By agreeing to use the Website and/or placing a request for purchase of Product(s) and/or Services on the Website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Website.

B) Please note that we may from time to time change the terms of the Policy that govern your return, refund and cancellation of an order for Products on the Website. Every time you wish to use the Website, please check the Policy to ensure you understand the terms and conditions that apply at that time.

TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS

Please carefully read all the parts to understand the conditions applicable in case of returns, refunds and cancellation of a Product.

(A) RETURN POLICY:

i. Return Policy:

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an (a) incomplete order, (b) expired product, (c) damaged product, (d) incorrect product,  please notify Nimera User Support immediately within 7 days of receiving the products, to ensure prompt resolution. Please note that Nimera will not accept liability for such delivery issues if you fail to notify us within 7 days of receipt.

User cannot return non-refundable Product; it is User’s responsibility to check whether the Product falls under returnable/non-returnable category before placing an order.

ii. Return Policy Exceptions:

Nimera reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange”.

(B) REFUND POLICY:

At Nimera, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

i. Full Refund Possible

If:

a. you received a defective item

b. the ordered item(s) is lost or damaged during transit.

c. you have received the product that has crossed the expiry date

It is hereby clarified that in-case return is requested for reasons attributable to the User, We may at our discretion accept such request subject to levy of a ‘Restocking Fee’ to the User. It may be noted that the amount shall be refunded to you after adjusting the Re-stocking Fee. We reserve the right to revise the said Restocking Fee from time to time without any advance notice to the User. It is further clarified We may accept return request only for those products which are original, unused condition, has not been damaged or mistreated, has no signs of use, scratches, wear or tear, and is in condition for resale as new.

ii. Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing, and we have no control over that. If the mode of refund is by wallet, credit should be available within 24 hours.

iii. Nimera shall directly refund to the User’s bank account during situations such as –

a. When excessive price has been charged/collected from the User and amount needs to be refunded;

b. Any other cases where Nimera has to refund the amount to the User which belongs to the User shall be refunded to original payment mode.

iv. If the User chooses to get the refund to the wallet during the above-mentioned scenarios [as per clause B(v)], at the time of deactivation of the User’s account, any amount that is unused in the wallet shall be transferred to the User’s Bank account.

a. How to Request a Refund:

v. To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take User feedback very seriously and use it to constantly improve our quality of service

(C) CANCELLATION POLICY:

i. Product Cancellation:

User may cancel the order of a product before it is out for delivery. On the receipt of order cancellation request, your order will be cancelled with immediate effect.

User Complaints

If you have any queries, do call our help desk at TOLL FREE NUMBER 9015 918 918 or email us at info@nimera.co.in.